Personalized voices for a happy customer experience

Our personalized voices help solve your customer interaction concerns. Personalized digital voices engage your clients, they are adapted to your environment and create confidence. Acapela’s custom voices are an integral part of the user’s experience.

Taking care of your Voice

Customer satisfaction is at the heart of every successful business, a positive interaction with your client is vital. Acapela provides digital voices that deliver real time, up to date information 24/7, using a standard voice or a custom voice, depending on your Vocal Strategy.

CRM, IVR, contact centers, vocal assistants, voicebots, notification systems, etc: we deliver pleasant, natural and consistent voices at all audio touchpoints which help differentiate your customer experience from that of competitors and increase satisfaction.

 

Speaking to your customers with your brand new voice

Your digital voice is not neutral. The voice you use is the doorway to your company’s universe. In addition to providing information, it can act as a significant company or brand spokesperson, spreading your message with a single and unique voice, created for your exclusive use.

Your voice strategy benefits from our expertise and from the latest innovations in Artificial Intelligence and Deep Learning. With custom made solutions, Acapela allows you to quickly deploy new voice personas.

Automatization and real time vocalization

Our voice solutions enable you to vocalize content in real time, in over 30 languages. They also allow you to create audio files, freeing you from recording constraints and logistics.

Part of the information delivered through the IVR and CRM is relayed automatically via the digital voice, freeing operators to concentrate on value added tasks and provide advanced services and increased problem-solving reactivity.

Key benefits

Wide choice of languages and voices

Over 30 languages and 120 voices in the standard portfolio, expressive and emotive voices or custom voices.

Custom voices

We can create a custom voice for the exclusive use of a company or a brand. Your own exclusive voice will enhance your brand’s identity and differentiate your services.

State of the art technology

Voice creation based on ‘Deep Learning’ by the Acapela Research Lab. Acapela Deep Neural Network creates a synthetic version of any voice based on a few minutes of speech recordings.

Client-server Architecture

Client-server Architecture: Designed for network telecom applications, from single host solutions to distributed architectures.

High Density performance

Efficient TTS server, providing lower hardware investment with maximum efficiency.

Scalability and multi-processor

Multi-channel engine, optimized for mono and multi-processor systems. Reliable and manageable.

Designed to run 24/7

Remotely administrable and load balanced to ensure perfect availability of TTS resources for applications.

Innovation: Neural speech synthsesis

Voice creation based neural text to speech, new technology based on AI.

A recognizable voice for a stronger user experience.

Custom voice created for: Credit Agricole Consumer Finance

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