ACAPELA GROUP has adopted a strict confidentiality policy due to the fact that we take your private life very seriously and treat your information with care. This confidentiality policy, which relates to ACAPELA GROUP Internet sites and companies connected with ACAPELA GROUP, explains how we process the information of prospects, clients and partners. This confidentiality policy complies with the new GDPR European legislation on the processing and protection of personal data and applies to all personal data obtained by ACAPELA GROUP sites or by all other ACAPELA GROUP sources. You need to know that ACAPELA GROUP is not responsible for the confidentiality policies of other sites and sources. ACAPELA GROUP respects the private life of all the users of its site and ensures that the personal information that you provide is treated in a confidential manner.

Use of the information collected

Your personal data is processed by ACAPELA GROUP for the following purposes:

Use of our services

We will ask you to provide personal information when you subscribe to one of our services. We may ask you for the following personal data: name, forename, telephone number, address, language and email address. The data is used in order to offer you the best service and is stored on secure ACAPELA GROUP servers or the servers of a third party. This data will never be combined with other personal data about you whatever the source.


When you send us an email or other messages, we can keep these messages. Occasionally, we will ask you for personal details which are relevant due to the fact that they are connected with the situation in question. The personal data that we can request in order to process your questions and respond to your demands are: name, forename, telephone number, address, language and email address. The data is stored on secure ACAPELA GROUP servers or on the servers of a third party. This data will never be combined with other personal data about you whatever the source.


We use cookies on our site. A cookie is a simple small file that a website stores on your hard disk by the web browser. Information is stored in a cookie. The majority of web browsers are configured in order to accept cookies by default, but you can restart your web browser in order to refuse all cookies or in order to be told when a cookie is sent. However, the correct functioning of certain functionalities and certain services on our site cannot be interrupted if cookies are disabled in your web browser.


In order to use our services and communications, we do not collect and do not use information for purposes other than those described in the current Confidentiality Policy, unless we have obtained your permission in advance.

Disclosure to third parties

We may transmit the information which you provide to third parties only if it is necessary to achieve the objectives described below. In certain cases, the information can be shared internally, our employees are required to respect the confidentiality of your personal data. ACAPELA GROUP never passes on personal data to other parties with whom we have not concluded a processing agreement. If that must be the case, the necessary provisions will be made with these parties in order to ensure the security of your personal data. In addition, ACAPELA GROUP will not transfer information which you provide to any third parties, unless legally required and authorized. We may also share personal data with third parties if you give us written permission. You have the right to withdraw this consent at any time.

Protection of information

ACAPELA GROUP does not keep personal data for any longer than necessary for the purpose for which they were provided or requested by the Law. Personal data will be deleted from our database after a maximum of 5 years of inactivity. You have the right to refer to, correct or delete your personal data. You will find our contact details at the bottom of this statement. In order to confirm your identity, we will ask you to send a copy of your ID card. We strongly advise you to make your passport photo invisible, make your national registration number invisible, and to mention that this is a copy. You may oppose the processing of your personal data (or of a part of this) by us or by our sub-contractors and request that this data be forwarded to you, whether directly or to one of the third parties which will have been chosen by you. In order to respond to this kind of request, we will ask you to identify yourself. ACAPELA GROUP endeavours to do its best to protect your personal data by applying technical and organizational measures, of which some examples are given here:

  • All persons under the name of ACAPELA GROUP who see your data are required to keep their confidentiality.
  • We use a user name and password policy on all of our systems.
  • Personal data is safeguarded in order to be able to recover physical or technical incidents.
  • Our employees have been informed of the importance of the protection of personal data.
Rights to make corrections and deletions

As provided by legislation on private life protection, you can always modify/delete your data without any charges. Simply get in touch with us at ACAPELA GROUP Boulevard Dolez 33 – B7000 MONS info@acapela-group.com In order to allow us to confirm your identity, we will request that you send us a copy of your ID card while making your passport photo invisible, your national registration number invisible, and indicating that this is a copy. It will also be possible to change your contact details or to unsubscribe from the newsletter at the bottom of each email.

Questions and comments

We regularly check if we are respecting all of this Confidentiality Policy. If you have any questions on this subject, please contact us at: ACAPELA GROUP Boulevard Dolez 33 – B7000 MONS info@acapela-group.com If you have a complaint about the processing of your personal data, we request that you contact us directly. You also have the right to make a complaint to the Commission concerning the protection of your private life, an independent control organization which ensures that personal data is carefully and secured, and that your future private life will also be guaranteed of private life protection. https://www.privacycommission.be/fr

Adjustments to the Confidentiality Policy

ACAPELA GROUP reserves the right to amend this confidentiality policy. We will publish any changes on this web page.

This website is currently using Leadfeeder as a trial more info on https://www.leadfeeder.com/privacy/

The ACAPELA GROUP is headed by Acapela Group Babel Technologies SA, a company incorporated under the Belgian law in the form of a Public Company with a capital of 3,250 million €. The affiliated companies of the ACAPELA GROUP are Acapela Group Sweden AB Acapela Group France SA and Creawave SAS.
Acapela Group SA has its registered office located at 33, boulevard Dolez, 7000 Mons – Belgium.
ACAPELA GROUP is a registered trademark.

Copyright, author rights, trademarks and other intellectual property rights.

This website and its contents are protected by copyright, author rights and/or other intellectual property rights which are the property of ACAPELA GROUP or third parties. Reproduction and use of the materials (or any information incorporated thereto such as but not limited to articles, graphical images, pictures, diagrams, audio & video materials…) published on this website are hereby authorized provided that:

(a) Reproduction and use are solely for informational and non-commercial use within your organization in support of your better knowledge of ACAPELA GROUP; and

(b) Any reproduction retains all original notices including proprietary or copyright notices; and

(c) Materials are not modified, in whole or in part, in any way whatsoever.

No other use of the materials and of any information incorporated thereto is hereby authorized.

In addition, be informed that some names are protected by trademarks which are the property of ACAPELA GROUP or other third parties whether a specific mention in that respect is made or not.


The material on this website is provided for general information only and should not be relied upon or used as the basis for making any transactions of any kind whatsoever.

All the information and any part thereof provided on this website are provided « AS IS » without warranty of any kind either expressed or implied including, without limitation, warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property rights.

ACAPELA GROUP makes no representations or warranties as to the accuracy or completeness of any materials and information incorporated thereto and contained on this website.

ACAPELA GROUP makes no representations or warranties that access to this website will be uninterrupted, that this website (the materials and/or any information incorporated thereto) will be secure and free of virus or other harmful components.

The use of the materials (or any information incorporated thereto), in whole or in part, contained in this website is your sole responsibility. ACAPELA GROUP disclaims any liability for any damages whatsoever including without limitation direct, indirect, incidental and/or consequential damages resulting from access to the website and use of the materials provided therein.

This website may contain links to third party sites. The links are provided to you only as a convenience and the inclusion of any link does not imply neither an endorsement by ACAPELA GROUP of the linked sites nor any warranty from ACAPELA GROUP on said sites. Access to said linked sites is at your own risk.

Privacy Policy

ACAPELA GROUP could collect personally identifiable information (name, e-mail address, etc.) and demographic data (country, interests, etc.) that you submit when you:

* Fill in the contact form

* Send us an e-mail

This information is stored in a secure database, not on a Web site. We can use this information to provide you with the highest quality service, and to offer you opportunities we think will be of interest to you. We will send e-mails to those who have elected to receive them. We will not disclose any personal information without your advance permission except when we believe the law requires us to do so or the disclosure is necessary to protect the rights or property of ACAPELA GROUP.

ACAPELA GROUP collects information about the way users are using this website thru cookies and other means. This information is not personal ant the use of this information is aimed to enhance the information service we are providing thru this website.


ACAPELA GROUP may change the materials (and the information incorporated thereto) provided on this website at any time and without notice.


Acapela Group
33, boulevard Dolez
7000 Mons
t +32 (0)65 37 42 75
f +32 (0)65 37 42 76

3- Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

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