Voxtron Success Stories

Banking solutions: Voxtron uses Acapela's speech recognition

CC-Bank, one of the largest institutes of Consumer Financing in Germany, has chosen Voxtron's solutions to handle its phone banking and call center solutions, speech enabled by Acapela Automatic Speech Recognition (ASR). "We were looking for a partner that could both deploy a new phone banking solution with state-of-the-art technology such as web-based interfaces and speech recognition, and roll out a new call center - in a short time frame of 3 months only", explains Mr. Lindner, project manager of CC-Bank.

Specialized in Computer Telephony enabling personalized information and communication through voice calls, Voxtron has already deployed more than 90,000 ports in over 50 countries. In order to address the specific needs of CC-Bank , Voxtron has delivered a turnkey solution to deploy seamless navigation and call treatment which has been smoothly and quickly integrated into CC-Bank's infrastructure.

More service, less stress.

Thanks to a smart arborescence and efficient ASR, the caller can identify himself seamlessly, transmitting detailed information to the call center agent, which can then deliver an optimised service.

Once the caller has entered the required bank and identity details via voice (ASR) , the entire system is able to take this information into account. It gives access to key data required by both the fully-automated phone banking system and the agents in the call center. The customer is no longer disturbed with authentication issues. Customers and agents can focus on the purpose of the callin optimised conditions.

Acapela ASR, for a user friendly, natural and efficient call treatment and increased customer satisfaction.

"Voxtron uses Acapela Group's ASR technology, offering the possibility to use the system in speech recognition mode instead of via the telephone keypad. Acapela Group maintains the same goals as Voxtron with regard to flexibility and doing business, leading to a very satisfactory co-operation", says Geert Michiels, Product manager of Voxtron. The system contains a total of 240 digital telephony lines, is fully redundant, and has been designed around a Windows 2003 cluster solution for providing maximum uptime and reliability.

IVR, Auto-Attendant

Speech solutions allow companies to smoothly inform and guide the caller, providing real time personalised information, with natural voices and high intelligibility, for advanced and efficient phone services, available 24/7.