Vocalcom Success Stories
Vocalcom and Acapela innovating for PSA Peugeot Citroen.
X'Voice, Vocalcom's 4th generation voice based service engine, designed to be the most efficient communication link between company and customer, is the chosen solution for the voice unit in ASP mode (for deployment and maintenance) and uses Acapela's high quality speech synthesis. The research program was launched almost a year ago, to provide a practical way for drivers to select their destination via a very natural interface.
Assisted Navigation, integrated radio-telephones, incoming and outgoing messages, access to online services (hotel booking, parking space reservation... ), and of course the remote diagnostics service to follow the car's condition from a distance: a number of services created for the customers of Peugeot and Citroen. Part of PSA Peugeot Citroen's research program is to study voice control of the equipment and services to allow the drivers hands to stay on the wheel, and their mind on the road.
"Today's high-performance speech technologies are essential to relay customized information from the database to the user in real time. The natural quality and the wide range of languages of Acapela's voices were the perfect solution for an advanced voice portal like X'Voice." Says Anthony Dinis, Director of Strategy and Development at VOCALCOM.
Acapela text to speech reads out any information, with an extremely smooth and natural voice, for easy listening. Acapela's voice is already the guide for the drivers of PSA Peugeot Citroën cars equipped with navigation systems.
IVR, Auto-Attendant
Speech solutions allow companies to smoothly inform and guide the caller, providing real time personalised information, with natural voices and high intelligibility, for advanced and efficient phone services, available 24/7.
Contact center and CRM
Speech solutions allow to automatically handle part of the caller request. The information is vocalised directly, automatically by phone, with no waiting time while operators can concentrate on more complex tasks and offer advanced service to customers.
High end services can be vocally signed by a tailored-made voice persona: an exclusive voice which will act as as company spokesperson and contribute to build its audio brand.
