Security Information Systems, Inc., a world leader in high performance software systems for the security industry, has chosen Acapela Telecom to voice-enable its Alarm Center® Telephone Access Module. With over 3000 installations world-wide (in 92 countries), the Alarm Center® software series has set the standard for reliability and excellence in central station automation & security management software. The Alarm Center® basically relays any alerts, such as a break-in or hold up, request for medical attention, fire, service and maintenance, to the appropriate personnel. Alarm panels are also used to monitor temperature variances, barometric pressure changes, gas detection, and much more.
Critical situations, where real time information and alert is essential, is where text to speech comes in to provide immediate telephone access to alarm data. However, its uses spread beyond mission critical activities and into useful customer service tools as well.
The Telephone Access module allows technicians and clients to connect to the system anytime, anywhere from any touch-tone phone to access real time account details, alarm history and test mode changes via Acapela text to speech.
"Acapela text to speech is very beneficial because it requires almost no software programming changes with no burdensome pre-recorded voice libraries to maintain. New data or changes to existing data are handled automatically by the system and require no intervention from the user. Information is transmitted via high quality text to speech voices and custom messages can be entered into the program for use via a simple text box." underlines Juan Herrera from Security Information Systems, Inc.
Use of Acapela text to speech results in a real time, high quality voice enabled service with low maintenance, and no pre-recorded voice libraries.
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