Unified Communication

Unified communications helps businesses to streamline information delivery and ensure ease of use, for faster interaction and more direct collaboration between people, whatever their location. Speech solutions comes in to facilitate the access to written information, such as messages, from anywhere, anyphone, turning the written content into audible messages to improve communications modes and enhance reactivity.

Contact center and CRM

Speech solutions allow to automatically handle part of the caller request. The information is vocalised directly, automatically by phone, with no waiting time while operators can concentrate on more complex tasks and offer advanced service to customers.
High end services can be vocally signed by a tailored-made voice persona: an exclusive voice which will act as as company spokesperson and contribute to build its audio brand.

Copyright © 2010 Acapela Group - All rights reserved