Pinewood Success Stories
Gear2Voice from PineWood Electronics and Acapela makes waiting constructive and enjoyable.
PineWood Electronics, a company specialising in software and hardware for telephone music and on hold messages, has chosen Acapela’s Virtual Speaker to voice empower and personalise telephone on hold messages and company audio and video message transmission devices.
The Gear2Voice solution from PineWood Electronics, which uses Virtual Speaker, Acapela’s high quality text to speech technology, unbranded, makes waiting an active and intelligent, effective and attractive process.
"With its Virtual Speaker solution, Acapela has enabled us to implement high quality speech applications that are easy to use and fulfil our requirements," stated Ed Savoir, Marketing Director at PineWood Electronics.
Gear2Voice forms part of a system that personalises messages transmitted when on hold on the telephone or when waiting in person at reception in the case of company message transmission devices. The solution comes with a number of messages pre-recorded using the text to speech technology to give an idea of the end result, and is available in 20 languages.
Gear2Voice also complements the PineWood Studio product, making it possible to mix on hold music. A total of 11 royalty-free tracks are supplied as standard, with recorded messages created based on text or, through Gear2Voice, supplied with Acapela’s text to speech solution.
These messages can then be used in telephone on hold systems, on websites or in company reception devices.
For further information, please visit: pinewoodelectronics.com
Contact center and CRM
Speech solutions allow to automatically handle part of the caller request. The information is vocalised directly, automatically by phone, with no waiting time while operators can concentrate on more complex tasks and offer advanced service to customers.
High end services can be vocally signed by a tailored-made voice persona: an exclusive voice which will act as as company spokesperson and contribute to build its audio brand.
