Natural Voice automates its call center with Acapela High Quality TTS.

Hotline, an IT company specialised in supplying, managing and assisting integration solutions, has chosen AcapelaTTS to speech-enable its call center solution, Natural Voice.

The Natural Voice solution is based on an innovative platform developed and integrated by Chronopost International, which, due to its success, is now commercialised by Hotline.

Specially adapted for the processing of "consulting" calls, Natural Voice is a package including the Natural Voice platform, the hardware and the integration and development services, and two speech technologies necessary to create a real dialogue interface: Acapela Group voice synthesis and Nuance speech recognition.

Chronopost International's use of speech technologies now enables automatic processing of 600,000 of the 2 million calls processed by their three call centers. "No waiting, a user friendly interface using simple language and a final call cost divided by 10." summarizes Philippe Pointon, Director of Natural Voice.

Acapela text to speech can rapidly read callers real time information from the database with a very natural voice, increasing the quality of this customer service. The users have immediate access to their "consultable" information, without having to wait for the human operators, who can then concentrate on more complex calls.