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Medical Link Services

Medical Link Services's Website. Business Line : • Telecom Applications : • IVR

Medical Link Services Success Stories

Medical Link Services promotes patient health management through the Acapela text to speech solution.

Medical Link Services, a healthcare services and solutions provider, based in Switzerland, has teamed up with Acapela to offer outpatients a personalised support programme by means of a simple telephone call.

Information on the patients’ state of health is collected by telephone, via an Interactive Voice Response (IVR) system, which can be customised and used 24 hours a day, seven days a week, and enables medical staff to monitor patients throughout their treatment at home.

The questions that patients are asked are generated through Acapela’s text to speech technology. Patients enter their responses (insulin level, weight, etc.) via the telephone keypad. At the end of the call, the speech server rereads the information recorded.

In the event that the figures entered exceed the standards defined by the support programme script writers, an alarm system alerts the hospital, which can therefore react rapidly. If a patient does not respond to the questionnaire, it is systematically sent by post or SMS and, as a last resort, by the call centre, in order to clearly identify the problem.

"As the number of patients suffering from chronic medical conditions has increased considerably, and since many of them are outpatients, health professionals need original, cost-effective solutions to maintain a permanent link and be able to respond. The Acapela text to speech solution, coupled with Medlink technology, also makes it possible to reduce administrative costs, optimise the time available to healthcare professionals, and use it in tasks with greater added value," said Yann Merenda, Project Director, Medical Link Services.

www.med-link.org