MAAF Vie customers can manage their account by phone 24/7 via VoiceXML and text to speech.

"MAAF Vie", a division of MAAF Assurances, a leading French insurance group, relies on a solution combining the Idylic VoiceXML solution and Acapela Sayso™ text to speech to optimise the processing of customer calls and provide them with 24/7 hassle free access to their life insurance contract. It's the first time a Voice XML server has ever been used in France to handle such a "critical" customer service. The application developed by MAAF substitutes agents to allow its customers to access financial information on their life insurance contract. Acapela Sayso™ text to speech reads any dynamic information (figures, punctual messages) loudly, clearly and in real time, liberating the organisation from heavy studio recording constraints. MAAF Vie members will be able to access their portfolio 24/7.

This service is a new step for MAAF Assurances, which already equipped its call center in Bordeaux (South West France) with Idylic's VoiceXML Phonic Corporate gateway in '02. MAAF Assurances also integrated Acapela Sayso™ text to speech to its internal email reading platform.

"We were already convinced by Idylic's Phonic Corporate solution based on the VoiceXML language, of which we have been testing the efficiency and reliability for the past year. We have also successfully integrated Acapela Sayso™ to our internal email reading by phone solution. We were therefore fully confident when we committed ourselves to this new project with Idylic and Acapela Group" explains Jean-François Godet, MAAF Assurances IVR Project Manager.

The deployment of Acapela Sayso™ on such a "critical" application confirms the jump-off quality point reached by Acapela Group's technology and its ability to relay the human voice and contribute to the deployment of new services.

The solution took Nextira One, MAAF Assurances Group's main integrator, less than 3 months to deploy.
To access the MAAF Vie voice service, MAAF Vie customers can call +33 549 176 767.