DBScape Success Stories
Acapela voices serve Brussels taxis users.
Acapela speech synthesis optimises the company’s booking service with a natural vocalisation of information, in French and Dutch.
Acapela Group, the expert in vocal solutions, has been selected by DB Scape, a European software publisher and CRM service provider specialised in automation services and multichannel self services, to speech empower the IVR deployed with the VocaBase solution for the Taxi company Radio Taxis Bruxellois.
Developed by DB Scape and based on VoiceXML server applications, VocaBase offers new generation voice portal administration, design and operation capabilities. DBScape uses Acapela Virtual Speaker, the desktop recording studio from Acapela Group, to generate optimised pronunciation of specific information such as street names, in both languages (French and Dutch) for optimal intelligibility.
‘Customers receive clear vocal information directly confirming their request. Street names and information are pronounced correctly, with pleasant voices, significantly enhancing the efficiency of the service rendered to our customers. There are no more issues with the correct understanding of the pickup place for instance. The customer can validate the address that is then vocally delivered without having to wait for an operator’ says Michel Pêtre, Delegate Administrator of Taxi Radio Bruxellois.
The IVR welcome messages have also been generated using Acapela voices and can be heard on +32 2 349 49 49, in automatic mode.
Radio Taxis Bruxellois' successful deployment demonstrates once more how Acapela voices can easily allow the generation of high quality voice prompts and gain in intelligibility, time and money in Telecom applications with no integration or technology development.
More info about DB Scape at http://www.vocabase.com
IVR, Auto-Attendant
Speech solutions allow companies to smoothly inform and guide the caller, providing real time personalised information, with natural voices and high intelligibility, for advanced and efficient phone services, available 24/7.
Contact center and CRM
Speech solutions allow to automatically handle part of the caller request. The information is vocalised directly, automatically by phone, with no waiting time while operators can concentrate on more complex tasks and offer advanced service to customers.
High end services can be vocally signed by a tailored-made voice persona: an exclusive voice which will act as as company spokesperson and contribute to build its audio brand.
