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Personal Data – GDPR

ACAPELA GROUP has adopted a strict confidentiality policy due to the fact that we take your private life very seriously and treat your information with care. This confidentiality policy, which relates to ACAPELA GROUP Internet sites and companies connected with ACAPELA GROUP, explains how we process the information of prospects, clients and partners. This confidentiality policy complies with the new GDPR European legislation on the processing and protection of personal data and applies to all personal data obtained by ACAPELA GROUP sites or by all other ACAPELA GROUP sources. You need to know that ACAPELA GROUP is not responsible for the confidentiality policies of other sites and sources. ACAPELA GROUP respects the private life of all the users of its site and ensures that the personal information that you provide is treated in a confidential manner.

Use of the information collected

Your personal data is processed by ACAPELA GROUP for the following purposes:

Use of our services

We will ask you to provide personal information when you subscribe to one of our services. We may ask you for the following personal data: name, forename, telephone number, address, language and email address. The data is used in order to offer you the best service and is stored on secure ACAPELA GROUP servers or the servers of a third party. This data will never be combined with other personal data about you whatever the source.

Communication

When you send us an email or other messages, we can keep these messages. Occasionally, we will ask you for personal details which are relevant due to the fact that they are connected with the situation in question. The personal data that we can request in order to process your questions and respond to your demands are: name, forename, telephone number, address, language and email address. The data is stored on secure ACAPELA GROUP servers or on the servers of a third party. This data will never be combined with other personal data about you whatever the source.

Cookies

We use cookies on our site. A cookie is a simple small file that a website stores on your hard disk by the web browser. Information is stored in a cookie. The majority of web browsers are configured in order to accept cookies by default, but you can restart your web browser in order to refuse all cookies or in order to be told when a cookie is sent. However, the correct functioning of certain functionalities and certain services on our site cannot be interrupted if cookies are disabled in your web browser.

Objectives

In order to use our services and communications, we do not collect and do not use information for purposes other than those described in the current Confidentiality Policy, unless we have obtained your permission in advance.

Disclosure to third parties

We may transmit the information which you provide to third parties only if it is necessary to achieve the objectives described below. In certain cases, the information can be shared internally, our employees are required to respect the confidentiality of your personal data. ACAPELA GROUP never passes on personal data to other parties with whom we have not concluded a processing agreement. If that must be the case, the necessary provisions will be made with these parties in order to ensure the security of your personal data. In addition, ACAPELA GROUP will not transfer information which you provide to any third parties, unless legally required and authorized. We may also share personal data with third parties if you give us written permission. You have the right to withdraw this consent at any time.

Protection of information

ACAPELA GROUP does not keep personal data for any longer than necessary for the purpose for which they were provided or requested by the Law. Personal data will be deleted from our database after a maximum of 5 years of inactivity. You have the right to refer to, correct or delete your personal data. You will find our contact details at the bottom of this statement. In order to confirm your identity, we will ask you to send a copy of your ID card. We strongly advise you to make your passport photo invisible, make your national registration number invisible, and to mention that this is a copy. You may oppose the processing of your personal data (or of a part of this) by us or by our sub-contractors and request that this data be forwarded to you, whether directly or to one of the third parties which will have been chosen by you. In order to respond to this kind of request, we will ask you to identify yourself. ACAPELA GROUP endeavors to do its best to protect your personal data by applying technical and organizational measures, of which some examples are given here:

  • All persons under the name of ACAPELA GROUP who see your data are required to keep their confidentiality.
  • We use a user name and password policy on all of our systems.
  • Personal data is safeguarded in order to be able to recover physical or technical incidents.
  • Our employees have been informed of the importance of the protection of personal data.

Rights to make corrections and deletions

As provided by legislation on private life protection, you can always modify/delete your data without any charges. Simply get in touch with us at ACAPELA GROUP Boulevard Dolez 33 – B7000 MONS info@acapela-group.com In order to allow us to confirm your identity, we will request that you send us a copy of your ID card while making your passport photo invisible, your national registration number invisible, and indicating that this is a copy. It will also be possible to change your contact details or to unsubscribe from the newsletter at the bottom of each email.

Questions and comments

We regularly check if we are respecting all of this Confidentiality Policy. If you have any questions on this subject, please contact us at: ACAPELA GROUP Boulevard Dolez 33 – B7000 MONS info@acapela-group.com If you have a complaint about the processing of your personal data, we request that you contact us directly. You also have the right to make a complaint to the Commission concerning the protection of your private life, an independent control organization which ensures that personal data is carefully and secured, and that your future private life will also be guaranteed of private life protection. https://www.privacycommission.be/fr

Adjustments to the Confidentiality Policy

ACAPELA GROUP reserves the right to amend this confidentiality policy. We will publish any changes on this web page

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