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Quality Policy and Quality Objectives

Acapela Group aims to be highly customer centric in the field of speech interfaces by paying specific attention to :  

  • Understanding of the customer needs in terms of products, projects, services, business models and consequently adapt the production tool to meet customer needs.  
     
  • Offering a wide range of speech products designed specifically for the strategic target user groups i.e., blind, low vision and speech impaired people, people with reading & learning difficulties, car equipment manufacturers, telecom integrators, multimedia integrators.  

  • Offering superior Text-To-Speech quality compared to its competitors based on technology innovation.

  • Guaranteeing highly responsive services to its customers,
    including :   
    - Quality of sales and administrative contacts.  
    - Deliveries of customers in the expected/announced time frame.   
    - Support of customers, i.e. software integration help, corrections of software, information, pre-sales activities.
    - Consulting and personalized services.

To reach these objectives, Acapela Group defined and implemented a continual improvement system, conform to the requirements of the ISO 9001:2000 standard, based on the increase of customer satisfaction.