Com2i, specialized in high-value voice services, already using Acapela Group Cube in their C-VOX and SERV-CTI solutions, have joined forces with ISMAP to offer a location-based guidance system over the phone, with Acapela 's TTS.
The joint efforts of Com2i and ISMAP now enable easier access to textual information such as road directions. While on the move, without expensive high-tech equipment, the users can access a high-value service, guided by Acapela 's voice.
After indicating their place of departure and arrival to the call-center operator, the users are re-routed onto the IVR server that uses Acapela 's text-to-speech. This allows them to listen to the directions they require, either step by step as they go, or in one go while preparing the journey.
This phone-based guidance solution is designed for operators and call-center managers, and will be showcased at the SECA trade show in Paris, on stand F24a.
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