App-line Success Stories
App-line chooses Acapela's voices for Sibilo®
App-line's Sibilo® rangewith main products Sibilo Voice and Sibilo Contact center is a complete and customized offer including development solutions and can easily be integrated into third-party products: CRM, professional applications, Help Desk software, etc. Sibilo Voice is a new generation Interactive Voice Response server (IVR). Unlike other solutions, it has built-in VXML portal development functions. Sibilo Voice uses SSML (Speech Synthesis Mark-up Language), which is used to control audio output parameters such as pronunciation, volume, tone, speed, etc. The software architecture of Sibilo Voice enables the deployment of platforms with anything from a few voice channels to several hundred channels in multi-IVR mode, thus covering a vast majority of company requirements. "As a leader on the VXML IVR market, the choice of Acapela group's speech synthesis for the Sibilo Voice IVR was obvious, for its high quality and also for the language range which covers the countries where Sibilo is available." says Eric Gayraud, App-line's Marketing Manager. And so Acapela's voices are there to read out the script with an extremely natural voice. The information is rendered in a pleasant, natural and intelligible tone, for optimal service quality. With the Sibilo Voice offer, Acapela speech-enables a wide range of services, in areas such as banking, insurance, industry, IT, distribution, administration or for telecom operators.
IVR, Auto-Attendant
Speech solutions allow companies to smoothly inform and guide the caller, providing real time personalised information, with natural voices and high intelligibility, for advanced and efficient phone services, available 24/7.
Contact center and CRM
Speech solutions allow to automatically handle part of the caller request. The information is vocalised directly, automatically by phone, with no waiting time while operators can concentrate on more complex tasks and offer advanced service to customers.
High end services can be vocally signed by a tailored-made voice persona: an exclusive voice which will act as as company spokesperson and contribute to build its audio brand.
