Acapela helps Frequence Plus reinforce its customer service and increase client satisfaction.

Frequence Plus, part of the Air France group, is offering a new service to their members, allowing them to check their account status via a 24/7, no-wait, telephone service.

With a simple call, any member can access their Frequence Plus account in real time, and find out the number of miles available, and the latest operations made. The text to speech technology, which can read out loud any written information with a very natural sounding voice, can perfectly read names and numbers.

With Acapela Sayso™, some of the information can be automated, allowing a fast, direct and efficient connection to the member's account, and relieving the human operators who can then concentrate on less recurrent and more complex questions, improving the quality of this service.

The messages are generated with Virtual Speaker, a software solution developed by Acapela Group to vocalise contents with no development, or integration phase and no hardware investment. A turnkey application that enriches call processing for contact centres. The messages are created automatically and dynamically, far from the constraints of the recording studio.

Frequence Plus, the frequent flyer program for Air France, is managed by FPS, a European group, part of Air France. Covering 3 continents, FPS is a specialist in customer relationship management, and an innovative actor in the development of customer loyalty.