Elix, a worldwide provider of multimedia contact center and interactive voice response systems designed to help organizations manage customer interactions, has chosen Acapela technology to speech-enable their Interactive Voice Response development platform, Elix IVS.
Elix IVS for Windows 2000®, one of the most powerful IVR solution on the market today, is a feature-rich development platform designed to build, run and manage an interactive voice services infrastructure. Its feature-rich environment allows supporting cutting edge technologies like speech technologies (TTS and ASR), VoIP, conferencing, and more.
Integro Networks has already chosen the Elix IVS platform using Speech CUBE, Acapela 's multilingual TTS component for Telecom and Enterprise, for their Voice Communication Portal (VCP) solution.
By combining Acapela Group with voice recognition, Elix can offer a complete vocal interface to enable companies to offer their clients a high quality automated service, 24/7.
Elix IVS platform is commercialized worldwide via Elix's direct sales and a wide reseller network of over 250 VARs. Resellers use Elix IVS to design and develop a multitude of applications that use TTS and voice recognition technologies.
With products installed in over 46 countries, Elix solutions help companies understand and manage customer interactions more efficiently as well as increase agent productivity, resulting in both enhanced profitability and customer loyalty.
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