Acapela answers the phone with Natural Touch.

Natural Touch is a company specialised in developing and selling products and services based on telecommunication, internet and speech technologies, and it has chosen Acapela Telecom to answer its clients' calls with a smooth natural voice. With Dialoca Assistant, Dialoca Directory and Dialoca Software Suite, Natural Touch offers to take charge of and improve customer relations by identifying the caller's needs and giving each call personal attention. Waiting time and endless transfers are eliminated to provide efficient and valorizing communication.

Acapela's speech synthesis can answer the phone calls, identify the requested correspondant and transfer the call, mentioning, if necessary, the absence of the correspondant when the call is redirected to the operator, or the answerphone. The navigation becomes natural, the dialog intuitive and efficient and speech synthesis becomes the natural answer to personalized dialog needs.

"Today, Acapela Telecom allows us to set up fully automated applications with unprecedented naturalness and ergonomy." says Thierry Brizzi, president of Natural Touch.

Call processing solutions from Natural Touch offer a low cost, quality solution, fully adaptable to the client's needs, and have already convinced clients such as Darty, les Taxis Bleus, Paris Expos, and the French Ministry of the Interior.
Natural Touch is also working on mobility applications : setting up solutions to follow people and vehicles on the go.